The wireless transfer between Palette 11 and the Baby Lock Solaris is designed so that both the Solaris and Palette 11 maintain the connection when either is turned off.

• If one or both are turned off, it is recommended that the Solaris be turned on before launching Palette 11.
• Both Palette 11 and the Solaris are mobile connections, resulting in the occasional disconnect between them. While you are able to turn both the computer and the machine off without losing connection between the two, we have found that an update of the computer’s operating system or the computer going into hibernation/sleep mode, can interfere with that connection. In that case, you should follow the steps to reconnect Palette 11 to the Solaris to make the wireless transfer available once again.

You can find updates and manuals for your machine on our machine support page, or by going to its product page. You can find machine product pages by searching for a machine name or model number, or by going to our machines page and browsing.

There are a number of reasons you would want to have a Baby Lock products registered:

• To register your machine, serger, Gold Standard or Love of Sewing for warranty purposes
• So an authorized Baby Lock dealer can check your registered product information when you take it in for service and will then be able to determine what is covered by the Baby Lock warranty
• There may be times Baby Lock may send you special offers and information based on Baby Lock products you registered
• For your future reference should you need it

Yes, you should oil your Sashiko and we recommend you do so daily. Watch this video to learn how to keep your Sashiko machine in tip top shape. NOTE-Always turn off your Sashiko machine and unplug it before cleaning and oiling.

CLICK HERE. Select “Login/Register” farther down on the page. Select “Create an account” button. Complete the information requested including the Love of Knowledge access code. and click hte "Create Account" button.

Your membership includes ALL the video classes we do. Click here for the PDF Course Catalog that includes all current Sew @ Home/Love of Knowledge video classes available. When we add a new one, it will just automatically be in your account ready to view!

You may find the instructor’s email address at the end of your class handout. If it is not in the handout, then email us directly at sewathome@tacony.com and we will happily answer your question.

You can view each video as many times as you want as long as your Love of Knowledge account is active.

Check the website you are on. You may be on the Sew at Home website instead of the Love of Knowledge website. The Love of Knowledge website pulls some of its classes from the Sew at Home website, but gives you access to them at no additional charge. If you are asked to add to cart, checkout or use an access code, you are on the Sew at Home website. Click here to go to the Love of Knowledge website.

Yes. After you have started to play the video, simply left click in the time line bar (bottom of the video) and scroll to the desired place in the video.

Yes, and here's how:

1. Enter your regular SEW @ HOME access code numbers in the discount codes window (with the dashes) on the left side of the cart page.
2. Click the apply coupon button • IMPORTANT: If you have more than one access code you want to use, then you must check out separately for each class to apply each code. You can use one discount code per order. • IMPORTANT: if you want to pay with a [credit card] for some classes and use SEW @ HOME access codes for others, you must purchase each class separately.

You are probably having an issue with your internet. When your internet connection is available again, log back into your account; locate your videos on the My Account page and resume watching.

Search for words in the class's title. If the name of a machine appears in the title of the class, that class is machine-specific. Other classes are more generic and may be applicable to multiple machines.

Videos purchased through your Sew at Home account are available to watch for an unlimited amount of time.

Go to the "Contact Us" link at the bottom of any web page on the Sew @ Home/Love of Knowledge site OR email us directly using sewathome@tacony.com

The current version of Pro-Stitcher will not work with the Gallant.

The high-resolution color display is the size of an Apple watch. Navigation through the menus takes place by pushing the handlebar buttons. The display is not a touch-screen.

Yes! A 2 foot extension is available.

If you are connected to wi-fi, notification updates will be sent automatically.

Yes, both your machine and smart device must be connected through the same IP address and wi-fi network.

Don’t worry! All your Baby Lock hoops will work with your Meridian. However, the IQ Intuition positioning app will only work when use the specialty hoops.

Don’t worry! All your Baby Lock hoops will work with your Altair. However, the IQ Intuition positioning app will only work when use the specialty hoops.

The positioning app comes free of charge with the purchase of your machine. Note: a smart device is required and must be purchased separately.

The Pathfinder come with 263 built-in designs

Use the Sensor Pen to assign the design’s positioning and placement. Simply touch the fabric with the Sensor Pen and the Pathfinder knows where to place the design.

Yes. Visit your local Baby Lock retailer to purchase.

Yes. Visit your local Baby Lock retailer to purchase.

Use a Walking foot or Digital Dual Feed Foot when sewing velvet and velveteen. This will help prevent the fabric sliding or crawling.

CLICK HERE. Select “Login/Register” farther down on the page. Select “Create an account” button. Complete the information requested including the Love of Knowledge access code. and click hte "Create Account" button.

The Baby Lock Solaris uses a Class 15 bobbin.

Your Baby Lock Solaris is a "mid-shank" machine. If you want to use short shank feet with your Solaris, use the included adapter.

The wireless transfer between Palette 11 and the Baby Lock Solaris is designed so that both the Solaris and Palette 11 maintain the connection when either is turned off.

• If one or both are turned off, it is recommended that the Solaris be turned on before launching Palette 11.
• Both Palette 11 and the Solaris are mobile connections, resulting in the occasional disconnect between them. While you are able to turn both the computer and the machine off without losing connection between the two, we have found that an update of the computer’s operating system or the computer going into hibernation/sleep mode, can interfere with that connection. In that case, you should follow the steps to reconnect Palette 11 to the Solaris to make the wireless transfer available once again.

Your membership to all the Love of Knowledge videos depends on what you purchased and for how long. If you purchased the Love of Knowledge as part of the Love of Sewing package, then your membership is for four years. If you purchase only the Love of Knowledge membership, you have the choice of a two or four year membership.

Your membership includes ALL the video classes we do. Click here for the PDF Course Catalog that includes all current Sew @ Home/Love of Knowledge video classes available. When we add a new one, it will just automatically be in your account ready to view!

Go to the "Contact Us" link at the bottom of any web page on the Sew @ Home/Love of Knowledge site OR email us directly using sewathome@tacony.com

Check that the bobbin winder shaft (post) has been returned to its original position.

Increase your stitching speed, decrease your tension, and lengthen your stitch.  Experiment with the settings and speed until you get 'the hang of it' and the desired results.

We have a great and Bonus Sew at Home OnDemand (pre-recorded) class just that subject and is called "Free Motion Quilting with your Baby Lock?" Click here for a link to the Sew at Home OnDemand website and order this FREE video class today! Note you will need to set-up an account on this website, even if you have a Baby Lock website profile, they are different.

No we no longer produce embroidery designs under the Baby Lock name. We recommend you visit the Amazing Designs or Nancy's Notions websites.

If your machine was already registered and you are now wanting to add a Love of Sewing, your Baby Lock retailer will have to register your Love of Sewing and attach it to your machine registration for you.

There are a number of reasons you would want to have a Baby Lock products registered:

• To register your machine, serger, Gold Standard or Love of Sewing for warranty purposes
• So an authorized Baby Lock dealer can check your registered product information when you take it in for service and will then be able to determine what is covered by the Baby Lock warranty
• There may be times Baby Lock may send you special offers and information based on Baby Lock products you registered
• For your future reference should you need it

Check to see your bobbin winder spindle is moved all the way to the left.

Download our thread color chart PDF here.

Thank you for your inquiry on ordering an instruction manual for your Baby Lock product. Please contact your local Baby Lock retailer for information on how you can buy an instruction book, if it is still available.