Warranty Policy

Warranty Policy At Baby Lock, we believe every sewer is entitled to quality service and a strong manufacturer's warranty. That's why you can only find our sewing machines, sergers, and embroidery products through Authorized Baby Lock Retailers. When Authorized Retailers join the Baby Lock family, they commit to a high standard of service and ethics. Authorized Retailers ensure your needs are met by providing advice, demonstrations, trainings, and handling warranty claims all with a personal touch.

The Benefits of a Dealer Network Baby Lock Authorized Retailers are independently-owned dealers who contribute to creating a vibrant sewing community. They do more than just offer classes or machine repairs, they give back by promoting charitable sewing projects that enrich lives. They also hire employees with a better understanding of products who take time to know your needs. Through our network of independent retailers, you also get a selection of products chosen with you in mind. Retailers order items based on your needs, ensuring a broad range of products are available to perfectly suit your projects. Because we're interested in supporting local sewing communities, only our Authorized Retailers can issue Baby Lock warranties. Our warranties are not extended to products purchased from non-authorized sources, including online purchases.

What This Means for You Purchasing a Baby Lock machine from our Authorized Retailers ensures your product is covered under the manufacturer's warranty, saving you time and money. Only Authorized Retailers can: Provide in-store demonstrations and trainings that show how to get the most out of your machine. Handle warranty claim that get your problem resolved as soon as possible. Provide yearly service on your machine, preventing mechanical errors that may cause further damage.

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